Return Policy

Your satisfaction is our priority

30-Day Return Guarantee

We stand behind the quality of our products. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange.

Return Conditions

To be eligible for a return, items must meet the following conditions:

  • Items must be unused and in the same condition that you received them
  • Items must be in their original packaging
  • Items must include all accessories and documentation
  • Return must be initiated within 30 days of delivery
  • Proof of purchase or order number is required

Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale
  • Opened or used personal care items
  • Gift cards
  • Downloadable products

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer service team at support@purpleecomstore.com
  2. Provide your order number and reason for return
  3. Receive your return authorization and shipping label
  4. Pack the item securely in its original packaging
  5. Ship the item back using the provided label

Refund Processing

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days and automatically applied to your original payment method.

Exchanges

If you need to exchange an item for a different size or color, please contact us at support@purpleecomstore.com. We will process your exchange as quickly as possible.

Questions?

If you have any questions about our return policy, please contact us at support@purpleecomstore.com or call us at +1 307-310-4848